If you need to return or exchange a purchase, send it within 30 days to RETURNS at the service address below. To exercise your right to cancel simply return the goods within 30 days from the date you received them, no need to inform us, the receivership is enough for us. You do not need to provide any reason. Refunds are issued in the same form as original payments. We cannot pay for return shipping.
If returning a gift, include the buyer's name and address, and what you'd like us to do.
For a quick reorder, call us at 0080045645600
You can use any service to send your return to us .
Address your return to:
Proteksol CH sagl (Austria)
c/o DHL Supply Chain
DHL Logistics (Schweiz) AG
For exchanges involving sun protective clothing items of equal or lesser value than your original purchase, we will ship the new item(s) back to you with the additional shipping and handling charges from us to you are covered by Proteksol.
6960 Wolfurt – Austria
For returns, we will credit your original form of payment for the item purchase price or send you a money transfer for the item purchase price - whichever was your original form of payment.