If you need to return or exchange a purchase, for any reason, send it within 30 days to RETURNS at the service address below, we will return you the value of the products purchased. Shipping costs, taxes and duties are not reimbursed.

For European Countries:

Proteksol CH sagl (Austria)

c/o DHL Supply Chain 

DHL Logistics (Schweiz) AG

Betriebsstätte Wolfurt
Senderstrasse 16
6960 Wolfurt- Austria

Refunds are issued in the same form as original payments.  We cannot pay for return or exchange shipping.

If returning a gift, include the buyer's name and address, and what you'd like us to do.

For a quick reorder, call us at +41.091.9804321.


For exchanges involving sun protective clothing items of equal or lesser value than your original purchase, we will ship the new item(s) back to you with the additional shipping or handling charges.

For returns, we will credit your original credit card for the item purchase price or send you a money transfer for the item purchase price - whichever was your original form of payment.

If you have additional questions, please call customer service on +41.091.9804321.